We are able to collect your vehicle but must maintain social distancing, so there are some things you have to do:
You must complete the G3 ‘Go-appraise’ app – find at the App Store for IOS or Android on Google – Voluntary Termination – Self appraisal information
• The collection agent will call you to advise they have arrived rather than approach your door
• Both the customer and the agent will be required to hand wash / sanitise
• The agent will expect you to place the keys and all paperwork (service history, V5 etc.) in the vehicle (preferably in an envelope) only when the collection agent has arrived
• You will not be asked to sign anything, but it might be possible for an agent to record (on body worn cameras or a telephone) the consent of the customer to take the vehicle or to acknowledge any damage
Your agreement will be placed on hold until the vehicle is sold. We will also ensure that there is no negative impact on your credit file, however, if your vehicle is not in ‘retail’ condition, you may be charged for the equivalent cost of repairs to return the vehicle to ‘retail’ condition.
If you have advised us of your intention to terminate your contract, and we have confirmed acceptance, you must stop using the vehicle immediately.
You will need to keep the vehicle safe and in your possession until we collect it.
You may declare your vehicle as SORN – not use and store in a secure place, off the public highway, do not change the owner as this affects the re-sale value.
If you are unable to do this you must continue to insure the vehicle.
When you told us that you wanted to terminate your agreement we wrote to you explaining how this works. In this letter we explained if any further payments would need to be made. If you were told that you would need to pay further sums you will still need to pay this. We will contact you about this AFTER the vehicle has been collected and sold.
If you have any questions please email firstname.lastname@example.org