Questions about your details
I have changed my bank account for payments, what do I need to do?
Please let us know your new bank details as soon as possible so we can continue to receive your payments and prevent your agreement falling into arrears. You can let us know by calling us on 01244 200746 and we will be happy to set up the new direct debit over the phone.
How can I update my personal details?
The accuracy and security of your personal data is really important to us. We can make changes to your contact details and address online but changes of name will mean that you need to write to us with a little more information.
To advise us of a change of address or contact numbers please click the button below
We aim to respond within 1 working day but please allow up to 5 working days during busy periods.
Unfortunately, we are unable to accept a name change request online. Please write to us at the address below advising us of your old and new name and providing a copy of any relevant supporting documentation such as a Deed Poll notification, marriage certificate or Decree Nisi/Absolute. Please do not send us original documentation. We also require an example of your old and new signature for our records.
Can I nominate someone else to talk to you about my agreement?
Our responsibilities under the Data Protection laws mean that we are only allowed to speak to you about your finance agreements. However, if you would like to nominate a third party to speak on your behalf you can arrange this with us.
There are a number of ways you can nominate a third party. These include:
- Completing a Third Party Authorisation form. You can either email it to us at firstname.lastname@example.org or you can post it to us at the address on the website.
- Over the telephone
- Sending in an original, or certified copy of a Power of Attorney