Firm Name: Specialist Motor Finance Limited
Period covered in this report: 1st July 2022 to 31st December 2022
| Number of complaints opened by volume of business | Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|---|
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Credit related | (Recommended only) per 1000 accounts / loans1.1% | (Recommended only) per 1000 sales9.8% | 636 | 512 | 6.9% | 79.1% | 39.62% | Serviceable Quality |