Firm Name: Specialist Motor Finance Limited
Period covered in this report: 1st January 2023 to 30th June 2023.
|Number of complaints opened by volume of business||Number of complaints opened by volume of business|
|Product / service grouping||Provision (at reporting period end date)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Credit related||(Recommended only) per 1000 accounts / loans 1.2%||(Recommended only) per 1000 sales 12.8%||740||493||6.49%||74.84%||36.30%||Serviceable Quality|