Firm Name: Specialist Motor Finance Limited

Period covered in this report: 1st January 2024 to 30th June 2024.

 

Number of complaints opened by volume of business Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 49.52 complaints per 1000 accounts N/A 1453 1448 4.5% 81.8% 20.6% Service Quality