Firm Name: Specialist Motor Finance Limited

Period covered in this report: 1st January 2023 to 30th June 2023.

 

Number of complaints opened by volume of business Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related (Recommended only) per 1000 accounts / loans 1.2% (Recommended only) per 1000 sales 12.8% 740 493 6.49% 74.84% 36.30% Serviceable Quality