Firm Name: Specialist Motor Finance Limited

Period covered in this report: 1st July 2022 to 31st December 2022

 

Number of complaints opened by volume of business Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related (Recommended only) per 1000 accounts / loans
1.1%
(Recommended only) per 1000 sales
9.8%
636 512 6.9% 79.1% 39.62% Serviceable Quality