Firm Name: Specialist Motor Finance Limited
Period covered in this report: 1st January 2024 to 30th June 2024.
Number of complaints opened by volume of business | Number of complaints opened by volume of business | |||||||
---|---|---|---|---|---|---|---|---|
Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
Credit related | 49.52 complaints per 1000 accounts | N/A | 1453 | 1448 | 4.5% | 81.8% | 20.6% | Service Quality |