Firm Name: Specialist Motor Finance Limited

Period covered in this report: 1st July 2023 to 31st December 2023.

 

Number of complaints opened by volume of business Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 14.1 complaints per 1000 accounts N/A 945 706 2.4% 78.5% 26.4% Serviceable Quality