Firm Name: Specialist Motor Finance Limited
Period covered in this report: 1st January 2023 to 30th June 2023.
| Number of complaints opened by volume of business | Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|---|
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Credit related | (Recommended only) per 1000 accounts / loans 1.2% | (Recommended only) per 1000 sales 12.8% | 740 | 493 | 6.49% | 74.84% | 36.30% | Serviceable Quality |