Customer: 01244 200 746

Business Partner: 01244 200 766

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Customer: 01244 200 746

Introducer: 01244 200 566

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Loan Activation Assistant

Kingsfield Court, Chester, CH4 9RF, UK
Department: Payouts
Salary: £17,300-£19,300

Job Description:

The Loan Activation Assistant role is responsible for ensuring all loan agreements are processed and activated (paid out) within agreed service levels.

Key Responsibilities:

  • Ensure loan agreements are activated following a prescribed process
  • Ensure customer information is validated using our fraud checks
  • Ensure all loans are processed within the required timescales
  • Ensure ‘welcome letters’ are despatched to customers after the agreement has been activated
  • Complete Customer bank verification calls as and when necessary
  • Handle inbound and outbound telephone calls from our Dealer/Broker network, and customers with efficiency and professionalism
  • Deliver exceptional customer service
  • Identify and refer any potential fraudulent applications to the Fraud Department
  • Report Money Laundering suspicions to FCI as necessary
  • Builds and maintains good working relationships with other business areas, including Underwriting, Sales, other Operational teams and supporting Dealer/Broker network
  • Continually to look for process improvements
  • Root Cause analysis should be reviewed regularly to ensure our processes do not create any barriers along the customer journey
  • Ensure the principles of Treating Customers Fairly are adhered to
  • General office administration, including post and document management
  • Demonstrate the company Vision and Values


  • Analytical and logical approach
  • Excellent telephony skills
  • Excellent communication skills
  • Ability to work under pressure
  • Problem solving skills
  • Thorough knowledge of departmental and business policies and procedures
  • Fully computer literate

Additional Information:

We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.

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