Kingsfield Court, Chester, CH4 9RF, UK
Full-Time
Department: Payouts
Salary: £17,300-£19,300
Job Description:
The Loan Activation Assistant role is responsible for ensuring all loan agreements are processed and activated (paid out) within agreed service levels.
Key Responsibilities:
- Ensure loan agreements are activated following a prescribed process
- Ensure customer information is validated using our fraud checks
- Ensure all loans are processed within the required timescales
- Ensure ‘welcome letters’ are despatched to customers after the agreement has been activated
- Complete Customer bank verification calls as and when necessary
- Handle inbound and outbound telephone calls from our Dealer/Broker network, and customers with efficiency and professionalism
- Deliver exceptional customer service
- Identify and refer any potential fraudulent applications to the Fraud Department
- Report Money Laundering suspicions to FCI as necessary
- Builds and maintains good working relationships with other business areas, including Underwriting, Sales, other Operational teams and supporting Dealer/Broker network
- Continually to look for process improvements
- Root Cause analysis should be reviewed regularly to ensure our processes do not create any barriers along the customer journey
- Ensure the principles of Treating Customers Fairly are adhered to
- General office administration, including post and document management
- Demonstrate the company Vision and Values
Skills:
- Analytical and logical approach
- Excellent telephony skills
- Excellent communication skills
- Ability to work under pressure
- Problem solving skills
- Thorough knowledge of departmental and business policies and procedures
- Fully computer literate
Additional Information:
We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.