Customer: 01244 200 746

Business Partner: 01244 200 766


Customer: 01244 200 746

Introducer: 01244 200 566

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Customer Services Advisor

Kingsfield Court, Chester, CH4 9RF, UK
Department: Customer Care
Salary: Circa £18,000

Job Description:

Customer Services is the main point of contact for the SMFL customers. Our Customer Services Advisors deliver an exceptional customer service, both through inbound and outbound call activity.

Key Responsibilities:

  • Answering inbound customer services calls within agreed service levels
  • Providing exceptional customer service
  • Complete Welcome calls if required
  • Complete discharge documents and process charge releases once an agreement has been settled
  • Process Subject Access Requests within the regulatory timescales
  • Calculating settlement figure requests
  • Update/amend customer details as and when necessary
  • Complete payment due date changes upon request
  • Convert customer enquiries into potential sale opportunities and ensure customer complaints are resolved or referred efficiently
  • Despatch statements of account to customers
  • Complete adhoc administration in line with SLA
  • Demonstrate the company Vision and Values


  • Working knowledge of Microsoft Office applications and company systems including Pan Credit, Traffic, Fiscal, Complaints database and Collections systems
  • Ability to address multiple demands without losing focus
  • Excellent telephony skills
  • Excellent communication skills and inter-personal skills
  • The ability to understand and analyse management reports

Additional Information:

We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.

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