Customer: 01244 200 746

Business Partner: 01244 200 766

logo

Customer: 01244 200 746

Introducer: 01244 200 566

Search site
logo

Customer Services Advisor

Kingsfield Court, Chester, CH4 9RF, UK
Full-Time
Department: Customer Care
Salary: Circa £18,000

Job Description:

Customer Services is the main point of contact for the SMFL customers. Our Customer Services Advisors deliver an exceptional customer service, both through inbound and outbound call activity.

Key Responsibilities:

  • Answering inbound customer services calls within agreed service levels
  • Providing exceptional customer service
  • Complete Welcome calls if required
  • Complete discharge documents and process charge releases once an agreement has been settled
  • Process Subject Access Requests within the regulatory timescales
  • Calculating settlement figure requests
  • Update/amend customer details as and when necessary
  • Complete payment due date changes upon request
  • Convert customer enquiries into potential sale opportunities and ensure customer complaints are resolved or referred efficiently
  • Despatch statements of account to customers
  • Complete adhoc administration in line with SLA
  • Demonstrate the company Vision and Values

Skills:

  • Working knowledge of Microsoft Office applications and company systems including Pan Credit, Traffic, Fiscal, Complaints database and Collections systems
  • Ability to address multiple demands without losing focus
  • Excellent telephony skills
  • Excellent communication skills and inter-personal skills
  • The ability to understand and analyse management reports

Additional Information:

We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.

Apply now:

Hidden
Max. file size: 2 MB.
This field is for validation purposes and should be left unchanged.