The FCA is investigating the use of discretionary commissions arrangements between motor finance providers and brokers. Specialist Motor Finance have never used discretionary commission arrangements, as such none of our customers are impacted. Our agreements state that we pay a commission to our brokers but there is no discretion for the broker to impact the customer rate.

Customer: 01244 200 746

Business Partner: 01244 200 766

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Customer: 01244 200 746

Introducer: 01244 200 566

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Customer Financial Support Associate

Job Type – Permanent – Hybrid after probation period

Location – Chester Business Park

Salary – up to £30,000

The benefits of working at Specialist Motor Finance:

  • Pension scheme up to 8% contribution
  • 26 days holiday + 8 days bank holiday + buy up to 5 extra days
  • Employee referral programme
  • Perks at Work
  • Above and Beyond awards
  • Income protection scheme
  • Employee of the Year
  • Long Service awards
  • Discretionary annual bonus
  • Life assurance
  • Discounted gym membership
  • Training and exam sponsorship
  • Employee assistance programme
  • Paid volunteer days
  • Purchase additional annual leave.
  • Social events

Hours of work:

We operate Monday to Friday between the hours of 8am -7pm (8am-4pm, 9am-5pm and 10am-6pm) + 2 Saturdays (home working) per month 8am-12pm.

This role is hybrid after probation period, 3 days in the office, 2 days at home

Working week is 37.5 hours with Saturday hours paid in lieu.

Established in 2014, Specialist Motor Finance have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.

We are seeking an exceptional individual to join our Customer Finance Support team, where your day to day role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.

You will assess each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.

Your key responsibilities:

  • Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date.
  • Ensure that all customer agreements are reviewed thoroughly to understand the customer’s situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
  • Review arrears repayment plans on a regular basis to ensure they remain in line with the customer’s circumstances.
  • Identify, recognize, and work with customers whose circumstances are often vulnerable.
  • Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
  • Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
  • Where applicable signpost customers to relevant non-for-profit organizations for support and advice
  • Support colleagues and the department to ensure all department aims are achieved.
  • Work towards achieving daily and monthly targets both individually and as a team.
  • Always deliver outstanding customer service in line with our vulnerable customers and debt collections policies and procedures.
  • Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
  • Carry out additional tasks where reasonably expected.
  • Liaise from time to time with 3rd parties in relation to the management of the customer’s account.
  • Raise any procedural, departmental risks, and concerns in line with company process and escalation routes.

Apply now:

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