Customer: 01244 200 746

Business Partner: 01244 200 766

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Customer: 01244 200 746

Introducer: 01244 200 566

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Customer Account Handler

Kingsfield Court, Chester, CH4 9RF, UK
Department: Collections
Salary: £19,000-£21,000

Job Description:

To be part of a fast paced, energetic team in a busy call centre contacting customers in arrears from day one, through to issuing to external agents. Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.

There’s potential to earn up to £400 incentive per month, and you even get a day off for your birthday!

No previous Collections experience required, as full training will be given. Call centre experience would be advantageous.

This is predominantly office based in Chester with the option of hybrid working after a successful probation period.

Key Responsibilities:

  • Collections activity on all overdue active agreements
  • Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
  • Understand the key factors associated with the significant vulnerability
  • Recognise cases of significant vulnerability
  • Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
  • Ensure call handling and service quality is maintained


  • Working knowledge of Microsoft Office applications
  • Basic IT skills
  • Good communication skills (written and verbal)
  • Call centre experience (desirable)
  • A team player
  • Positive attitude
  • Flexible in approach
  • Ability to work to tight deadlines
  • Minimum Grade A-C in English and Math’s GCSE

Additional Information:

We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.

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