Customer: 01244 200 746

Business Partner: 01244 200 766

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Customer: 01244 200 746

Introducer: 01244 200 566

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Collections Agent

Kingsfield Court, Chester, CH4 9RF, UK
Full-Time
Department: Collections
Salary: £19,000-£21,000

Job Description:

To manage a portfolio of arrears customers within agreed timescales to ensure the business meets its performance targets, together with due regard to all regulatory requirements.

Key Responsibilities:

  • Collections activity on all overdue active agreements
  • Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
  • Understand the key factors associated with the significant vulnerability
  • Recognise cases of significant vulnerability
  • Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss
  • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
  • Ensure call handling and service quality is maintained
  • Act as role model to ensure vision and values are embedded within team

Skills:

  • Ability to manage your workload effectively and flexibly
  • Working knowledge of Microsoft Office applications
  • Understanding of technologies and MI
  • Working knowledge of departmental and business policies and procedures that will support the call centre environment

Additional Information:

We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.

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