Kingsfield Court, Chester, CH4 9RF, UK
Full-Time
Department: Collections
Salary: £19,000-£21,000
Job Description:
To manage a portfolio of arrears customers within agreed timescales to ensure the business meets its performance targets, together with due regard to all regulatory requirements.
Key Responsibilities:
- Collections activity on all overdue active agreements
- Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
- Understand the key factors associated with the significant vulnerability
- Recognise cases of significant vulnerability
- Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained
- Act as role model to ensure vision and values are embedded within team
Skills:
- Ability to manage your workload effectively and flexibly
- Working knowledge of Microsoft Office applications
- Understanding of technologies and MI
- Working knowledge of departmental and business policies and procedures that will support the call centre environment
Additional Information:
We will keep your CV on our records for 12 months after your application. We carry out credit checks and DBS checks as part of the recruitment process for all roles.