The FCA is investigating the use of discretionary commissions arrangements between motor finance providers and brokers. Specialist Motor Finance have never used discretionary commission arrangements, as such none of our customers are impacted. Our agreements state that we pay a commission to our brokers but there is no discretion for the broker to impact the customer rate.

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26th March 2021

SMF wins Feefo Trusted Partner status

The team here at SMF are extremely proud to announce that we have recently been awarded Feefo Trusted Partner status, an accolade given to companies who exemplify exceptional customer service.

Feefo trusted service award logo

To gain Trusted Partner Status a company must have collected more than fifty reviews over the past 12 months (January – December 2020), and have gained a service rating of at least 4.5. Named on the Feefo website as a ‘symbol of trust’, this very much encompasses the customer service ethos of SMF.

Just some of the reviews we have received include:

‘The service was very professional and the procedure was very quick. I’m very happy with my purchase and the aftercare.’

‘Brilliant customer service. Easy process no confusion straight forward and settled straight away with no issues.’

‘Keep up the good work and respect that you have towards your clients ‘ My dealings with this company have proved to be excellent.’

How do we ensure great customer service?

Customer service is at the forefront of all we do, and we couldn’t be happier to have won such a prestigious title from one of the world’s leading customer review platform.

This year, more than any other, saw unprecedented demand for our customer service team, as our customers tackled the challenges of the COVID-19 pandemic. We were there every step of the way through any queries or issues they may have had.

Our customer service processes align with the six FCA principles of ‘treating customers fairly’, these principles subsequently inform our Customer Service Charter, which ensures our team meet the following criteria throughout each stage of our service:

  • Honest
  • Friendly
  • Ownership
  • Knowledge
  • Respect

Read our Customer Service Charter here.

Platforms such as Feefo help our team hugely in ensuring we are consistently meeting our Customer Service Charter, and going above any beyond expectations for our valued clients. Our award from Feefo is a testament to the dedication our team has displayed in endeavouring to support and guide each and every customer through this challenging time.